FAQ

ACCOUNT

- Do you need have an account to orders?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

- What if I forgot my password?

On the login page, Click "Forgot your password?" and you’ll be redirected to a page where you can create a new password.

ORDERING

- How do you buy wholesale?

Please contact us if you want to purchase by wholesale. We give you a wholesale price that it's a good discount.

- What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

SHIPPING AND CUSTOMS

- When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

RETURNS

- How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

- Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.